Monday, July 26, 2010


I just got off the phone with the unemployment hotline. Again. This time my hold time was about 45 minutes. That gave me enough time to study for 30 minutes on the treadmill, take a quick shower and study some more. Not quite enough time to repedicure my sorry looking toenails though.

Aaaanyway, I talked to a lovely woman named Sharon. I'd like to take a quick second and say really nice things about the customer service skills and pleasantness of the two people I've talked to on the unemployment hotline. I'm pretty sure they deal with negativity all day and they really were delightful to work with. Now back to the story. So when I called last Tuesday I was told that it was in the hands of the supervisor and should be resolved imminently. I just realized most of you don't know the situation. When my base closed at the end of April I became eligible for unemployment. Since I started school May 3, my eligibility was questioned by the unemployment powers that be. At the end of June I had an appeals hearing where it was decided I was eligible after all. It's the end of July and my status is still POSTPONED and I have received no money.

I called back today, since it had been a week. I was told since it was an amendment instead of a reversal it had to go through a different department for which I could not be provided contact information, though a supervisor could call me back in about 48 hours. I was not thrilled with this recourse and asked Sharon if there was anything else I could do. She put me on hold to talk to her supervisor. As I was on hold I mentally composed the expose I was going to send to 9 News about the broken unemployment system in Colorado.

When Sharon got back on the line, she informed me I should receive a letter of decision by the end of the month. I read her the letter of decision I had received at the end of June. She was stumped but did what she could, which involved putting me on a list for the supervisor to call me back(in 2 days)and assuring me the supervisor was on it.

Stupidly, I am once again hopeful, though skeptically hopeful, which feels like an oxymoron. Now I'm going to put the finishing touches on my 4th Step and paint my sorry ass toenails.

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